Information Technology Center “Core” Services

Minimum Service Levels

 

1.      EMIS System and Services

 

2.      School Accounting Systems

 

 

3.      Staff Payroll Systems

 

 

4.      Equipment Inventory System

 

 

5.      INFOhio Electronic Resources, Media Center/Library Automation and Services

 

·        Help desk support during normal business hours.

·        Knowledgeable staff and resources to support various INFOhio services.

·        Offer the most recent automation software release as established by
INFOhio.

·        Support state provided documentation as well as providing ITC
specific documentation for software procedures and guidelines.

·        Training for new users and new applications, systems and software
procedures as they become available.

·        Conduct INFOhio User's Group meetings and maintain other communication channels with users.

·        Periodic and timely training for start- and end-of-year procedures.

 

6.      Student Administration Systems

 

·        Help desk support during normal business hours.

·        Knowledgeable staff and resources to support business process.

·        Documentation for software procedures and guidelines.

·        Software support for data-entry, data processing, and data import/export.

·        Training for systems and software procedures.

·        Support for third-party applications (i.e. PC grade book software, bus routing, attendance dialing).

·        Periodic and timely inservice for end-of-year processing and opening or closing of records.

·        Student Scheduling, grade reporting, attendance reporting, registration.

·        Student demographics and student discipline tracking.

·        EMIS compliance procedures.

·        Provide leadership and investigate new products and procedures to benefit users including enhancements.

·        New and continuing user training.

 

7.      WAN Implementation and Maintenance 

 

 

8.      Internet Connectivity and Support

 

 

9.      Electronic Mail Delivery Systems